When cancelling, students must notify Comforts of Home in writing. Because Comforts of Home commits to its vendors upon the student's application to the program, certain of our costs are non-refundable. In the event that the student withdraws from AUP for unanticipated academic, family or health reasons, certain costs are refundable:
- Up until 61 days prior to the official Comforts of Home check-in date, pre-paid rents, supplemental charges, security deposits, billing administrative fees, and residential program contingency fees are refundable;
- 60-31 days prior to the official Comforts of Home check-in date, security deposits are refundable, but not pre-paid rents, supplemental charges (e.g. Preferred Location, Services Package fees, etc.), billing administrative fees, or residential program contigency fees;
- Withdrawal 30 days or less before the official Comforts of Home check-in date: at this late withdrawal period, all fees will have been fully committed, and no refunds are possible (including that of the security deposit, which will be used to cover a portion of the student's rent). Refunds are also not possible in the case of early departure.
In the event that certain fees have not been paid, we may substitute those that have been in their place for the purpose of accounting for refunds.
Please note: If you are a full-year student and leave AUP after your first semester, you must inform Comforts of Home in writing by November 9, 2017 to receive a full refund on your second semester housing.
Contact us at firstname.lastname@example.org.